Pilot Advisors Case Studies

GOAL
Facilitate a breakthrough in customer satisfaction and user friendly metrics for the technical “box” product lines.
SOLUTION
Facilitated a 6 month breakthrough process with 45 of the “select” personnel from the division, identified the foundational issues preventing success, developed metrics and plans for improvement.
RESULTS
Broke-through the previously sacred-cows preventing any progress, reorganized the documentation and product development departments, streamlined the processes by months.

GOAL
A breakthrough $33MM increase in revenue concurrent with a predetermined 30% reduction through attrition in the work force, using the concept of Process Centered Organization.
SOLUTION
Extensive assessment and design utilizing client teams, union collaboration and validation of Process Centered Organization design, identified and addressed foundational cultural issues.
RESULTS
Exceeded both goals while establishing methods to increase workforce productivity levels significantly, eventual sale of the company to a Warren Buffet Energy company.

GOAL
An urgent, last chance, performance turnaround after near misses in safety performance prior to contract cancellation.
SOLUTION
Extensive top level independent root cause analysis and management assessment, strategic recovery planning, executive coaching, vision development and implementation, multiple program-specific performance assessments, follow-up.
RESULTS
The site promptly rectified its performance and for the first time achieved award-fee payments of more than $2MM per quarter which has continued at nearly 100% of maximum since.

GOAL
Substantial improvement of customer service concurrent with rapid growth in the same industry.
SOLUTION
Extensive assessment, development and implementation of new executive expectations, a new vision, persistent executive coaching and process re-engineering.
RESULTS
Recognized by the Federal Government for their contributions internationally and awarded more than $1MM in new contracts while retaining and expanding their existent contracts.

GOAL
Elevating the sales department capabilities, including dozens of dissimilar sales channels, to a highly disciplined, high performance organization comparable to the other corporate departments concurrent with 5% revenue growth and 7.5% profit growth.
SOLUTION
Extensive strategic planning, a facilitated program design process, and high impact executive coaching.
RESULTS
Profound change in roles and responsibilities, breakthrough changes in the beliefs and attitudes of the sales and support staff, ownership of the new methods and practices by sales management.

GOAL
Develop disciplined, innovative performance within the leadership team.
SOLUTION
Facilitated international offsite sessions, corporate vision development, team performance workshops, quantitative assessments, and company wide executive coaching.
RESULTS
Sustained qualitative performance improvements, renewed energy and innovation, corporate advancement for each of the coached personnel within 12 months.

GOAL
Comprehensive turnaround under the scrutiny of the Nuclear Regulatory Commission that had ordered the facility shut-down until it proved it was capable of meeting standards.
SOLUTION
Extensive personnel assessment and reassignment process, the facilitation and deployment of a root cause analysis program, the development of an integrated and comprehensive plan to address more than 100 violations/findings, extensive executive coaching, and extensive human performance workshops.
RESULTS
The quickest return to service in the history of the Nuclear Power production from a “Show Cause” state to full power operations.

GOAL
Transition of the company from a multi-site small business to an integrated high performance production company.
SOLUTION
Development of performance metrics, executive coaching, leadership workshops, strategic planning support, implementation of statistical process control and disciplined project management.
RESULTS
Quadrupled revenues, doubled profits and enhanced share price by 100%.nges in the beliefs and attitudes of the sales and support staff, ownership of the new methods and practices by sales management.